Shipping policy

🔁 Return & Refund Policy – OHM Medical IT

Last updated: 18/12/2025

At OHM Medical IT, we supply professional medical-grade equipment. Please read this policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of medical devices, returns are accepted only under the following conditions:

• The item is unused, unopened, and in original sealed packaging
• The return request is made within 30 days of delivery
• Proof of purchase (invoice or order number) is provided

For infection control and patient safety reasons, used, opened, installed, or trialled medical devices cannot be returned, unless deemed faulty.

2. Non-Returnable Items

The following items are non-returnable unless faulty or supplied incorrectly:

• Medical devices that have been opened, used, installed, or trialled
• Items supplied for clinical trials, demonstrations, or evaluation
• Custom-configured products or special-order items
• Clearance or discounted items (unless faulty)

3. Faulty or Damaged Items

If your item arrives damaged or develops a fault:

• Notify us within 48 hours of delivery for transit damage
• For operational faults, contact us as soon as the issue is identified

We will assess the issue and, where applicable, provide:

• Repair
• Replacement
• Refund (in line with Australian Consumer Law)

4. Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after inspection and approval.

Shipping costs are non-refundable, except where required under Australian Consumer Law.

5. Return Process

To request a return, contact:
📧 sales@ohmbiomedical.com.au

Please do not return any items without prior written approval.